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YOUR QUESTIONS ANSWERED!

Below, you will find the answers to the questions we get asked the most regarding our mobile CT/MRI scanning service. 

If you can't find the answer you are looking for, please give our team a call on 0845 3714 012 or email enquiries@burgessdiagnostics.com.

Our Mobile Imaging Service

Where is the Burgess Diagnostics mobile imaging service available?

Our mobile imaging service is available to veterinary sites across the whole of the UK and Ireland. 

How will offering mobile CT/MRI benefit our practice?

By using the Burgess Diagnostics CT or MRI mobile scanning service your practice will be able to:                                                              
• Grow your practice revenue by taking referrals from local practices
• Keep more cases in-house
• Offer a more comprehensive service to your clients and the best possible patient care
• Develop your internal team’s diagnostic imaging skills

To find out more call 0845 3714012 or email enquiries@burgessdiagnostics.com 

Does the mobile CT or MRI scanner have to be with us for a full day?

No, please contact our scheduling team on scheduling@burgessdiagnostics.com to discuss your particular requirements.

We would like some support with marketing our CT/MRI service, can you help?

Yes we can! Please email our Marketing Manager nicola.wall@burgessdiagnostics.com to discuss the type of marketing support you require.

Who should we contact with any invoicing or pricing queries?

Please email accounts@burgessdiagnostics.com and one of our team will come back to you as soon as possible.

Who should we contact to discuss customer contracts and support?

Please email our Chief Commercial Officer, Gill LeMasonry at gill.lemasonry@burgessdiagnostics.com.

Who should we contact if we would like to book an additional session or re-schedule a session?

Please email scheduling@burgessdiagnostics.com and one of our team will come back to you as soon as possible.

We would like to discuss modality selection before imaging, who should we speak to?

If you would like advice on modality selection prior to imaging, please email clinicalservices@burgessdiagnostics.com and our team will be in touch as soon as possible. 

You can also use our handy ‘Which Modality - Reference Guide' for quick reference by anatomic region.

Our Mobile CT & MRI Scanners

What type of imaging scanners does Burgess Diagnostics operate?

We continually invest in our mobile imaging fleet which consists of a range of GE & Siemens CT scanners and Philips & Siemens MRI scanners.

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How much space will be required for the mobile scanner at our site?

In order to accommodate our scanner at your site please refer to the details given below.

Support Area: This area will hold the main weight of the unit. A full pad area measuring 2.54m wide x13.68m long must be available.

Service Area: An area of 6.40m wide x 16.50m long is recommended to provide full-service access to the unit. Please note that the side expansions on the trailer will vary from 0.5 m to 1m wide.

The area in which our mobile scanner is to be sited should always be clear for access so that the unit can be positioned correctly. The surrounding area must be a sound surface to provide good access to the trailer (areas that have items such as grid covers will be visually checked by a member of our logistics team and they will advise of the weight of our units).

For further information on site requirements please see our Client Guide                     .

Area Requirements

How are the Burgess mobile scanners powered?

All Burgess mobile scanners require a power source to be available on-site. The most effective way for us to be able to connect is via a power box, please see the necessary power box requirements below.

Power Box Requirements: The power box needs to contain a 3-phase 5-wire, wye connection with neutral and ground (5-wire 3/N/PE AC 400V). The frequency is 50 Hz +/- 1Hz. Our scanners will have on board a15m, 70mm power cable with a male connector. The power box on site must contain a 250-amp Marechal female connector e.g., IDE Systems shown below:

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What happens if we do not have a power supply on site?

If a permanent power supply is not available, several of our scanners are fitted with onboard generators. An additional generator charge will then be applicable per hour.

How much space is there on board the mobile unit?

The scanners are contained in trailer-mounted units that are spacious enough to comfortably accommodate our onboard imaging team, your veterinary staff, and of course the patient.  

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